Thyatiria Towns is a highly accomplished professional with over 30 years of experience in public service, business consulting, and community advocacy. She is currently serving as Deputy Commissioner for Customer Experience and ID Badging Regulatory Compliance at the Chicago Department of Aviation, she is dedicated to enhancing the overall experience for all stakeholders. In this critical role, she oversees the development and implementation of strategies to ensure seamless, efficient, and positive interactions across various touchpoints. Her focus on regulatory compliance ensures a secure and standardized environment for all who utilize the airport’s facilities.